Job title: Credit Operations Manager
Job description: We are seeking a skilled and organized Credit Operations Manager to join our fintech company in Nigeria. As a Credit Operations Manager, you will be responsible for overseeing the operational aspects of the credit lifecycle, ensuring efficient and accurate processing of loan applications, managing documentation, and collaborating with cross-functional teams to optimize lending processes.
Key Responsibilities: * Loan Application Processing:
- Lead and manage the end-to-end loan application process, ensuring timely and accurate processing of applications from submission to approval or decline.
- Review application documentation, verify data accuracy, and liaise with underwriting teams to facilitate informed lending decisions.
- Documentation Management:
- Ensure all required loan documentation is collected, validated, and maintained in compliance with regulatory standards and company policies.
- Implement and enforce document retention policies to support effective record-keeping.
- Process Optimization:
- Continuously assess credit operations workflows and procedures to identify areas for improvement and implement streamlined processes.
- Collaborate with technology teams to automate and digitize manual processes, enhancing operational efficiency.
- Quality Control and Compliance:
- Implement quality control measures to ensure accurate and consistent processing of loan applications and documentation.
- Ensure compliance with lending regulations, data privacy laws, and internal policies throughout the credit operations process.
- Team Management and Training:
- Manage a team of credit operations professionals, providing training, performance feedback, and guidance to ensure high-quality output.
- Foster a collaborative and productive team environment.
- Vendor Management:
- Collaborate with external vendors and partners involved in credit operations, such as credit bureaus and document verification services, to maintain strong working relationships.
- Reporting and Analysis:
- Generate regular and ad hoc reports on credit operations performance, including application processing times, document accuracy, and other relevant KPIs.
- Analyze data to identify trends, bottlenecks, and areas for improvement.
Qualifications and Experience:
- Bachelor’s degree in Business Administration, Finance, or a related field; a Master’s degree is a plus.
- A minimum of 4 years of experience in credit operations management within the fintech, banking, or financial services sector.
- Strong understanding of lending processes, documentation requirements, and credit risk management.
- Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
- Familiarity with Tanzanian lending regulations, data protection laws, and industry best practices.
- Excellent organizational and project management skills to effectively manage multiple tasks and priorities.
- Strong communication skills to interact with team members, stakeholders, and external partners.
- Competitive compensation package and performance-based incentives.
- Opportunity to play a key role in shaping and optimizing credit operations within a dynamic fintech environment.
- Comprehensive health insurance
- Career growth opportunities through ongoing training and skill development.
- Collaborative work environment that values innovation and process improvement.
If you are detail-oriented, have a knack for process optimization, and are passionate about enhancing credit operations to support responsible lending practices, we invite you to apply for this important role.
Powered by JazzHR