Job title: Crypto Customer Success Intern (US- Remote)
Company: Token Metrics INC
Job description: This is a remote position.
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customer’s expectations, from answering on products and services to processing orders.You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Requirements
- Familiarity with CRM systems Preferably Intercom.
- Ability to navigate community management tools like Telegram, Discord.
- Customer orientation and ability to adapt/respond to different types of customers.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
Benefits
About Token Metrics:
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
Expected salary:
Location: Austin, TX
Job date: Wed, 30 Aug 2023 22:25:13 GMT
Apply for the job now!