Job title: Developer Success Engineer / 技术支持工程师
Company: Windranger
Job description: Who we are
Mantle Network is a high-performance Ethereum Virtual Machine (EVM) modular L2 network incubated by the BitDAO community. Mantle Network’s modular rollup architecture separates transaction execution, data availability, and transaction finality. As the first L2 network partner for restaking protocol EigenLayer, Mantle Network directly inherits security from Ethereum while offering high performance at low fees.
As the world’s first DAO-led L2 network, Mantle Network is pioneering a vision for a more collaborative decentralized economy to showcase the potential of tokenized governance. Our mission is to revolutionize the blockchain industry by providing scalable, efficient, and secure solutions for decentralized applications.
About This Role
Job Description: As a Developer Success Engineer, you will have the opportunity to join our dynamic and innovative team, providing exceptional technical support to our clients. You will become an integral member of our cross-timezone team, leveraging your bilingual abilities to assist in resolving technical issues for customers across different regions. Additionally, you will have the chance to transition towards the role of a web3 Development Engineer, participating in cutting-edge blockchain technology projects.
Responsibilities and Opportunities:
Assist in resolving technical issues for customers, delivering timely and friendly support to ensure customer satisfaction.
Communicate with customers through online chat and other channels, bridging time zones to offer seamless technical support services.
Aid in documenting and tracking customer issues, collaborating closely with the team to drive issue resolution and gather customer feedback.
Build upon technical support expertise by gradually learning and mastering web3 development technologies, contributing to the company’s blockchain projects, and preparing for future role transition.
Deepen your understanding of blockchain technology, engage in internal training and external courses, and continuously enhance your professional knowledge and skills.
Requirements:
Bachelor’s degree or higher in a technical field, with a passion for the tech industry.
Excellent communication skills, fluent in both spoken and written English and Chinese, capable of providing support to global customers.
Strong interest in tackling technical problems, adept at analyzing and resolving issues, patient, and responsible.
Basic understanding of blockchain and cryptocurrency realms, with a willingness to delve deeper into this field.
Ability to work across time zones and adapt to different work schedules.
Possess a collaborative team spirit, proactive attitude, and a willingness to embrace challenges and continuous learning.
Benefits:
Collaborate with an outstanding technical team, and engage in cutting-edge blockchain projects.
Opportunity to transition from a technical support role to a web3 Development Engineer.
职位描述：
作为技术支持工程师，你将有机会加入我们充满活力和创新的团队，为我们的客户提供卓越的技术支持。你将成为我们跨时区团队中的重要一员，通过你的双语能力，协助解决客户在不同地区的技术问题。此外，你还将有机会在技术支持的基础上，逐步转向web3开发工程师的角色，参与领先的区块链技术项目。
职责和机会：
协助解决客户的技术问题，提供及时、友好的支持，确保客户满意度。
通过在线聊天等渠道与客户沟通，跨越不同的时区，提供无缝的技术支持服务。
协助记录和跟踪客户问题，与团队紧密合作，推动问题的解决和客户的反馈。
在技术支持的基础上，逐步学习和掌握web3开发技术，参与公司的区块链项目，为未来的角色转变做准备。
深入学习区块链技术，参与内部培训和外部课程，不断提升自身的专业知识和能力。
要求：
本科及以上学历，技术相关专业背景，热爱技术领域。
出色的沟通能力，流利的中英文口头和书面表达能力，能够为全球客户提供支持。
对技术问题有强烈的兴趣，善于分析和解决问题，有耐心和责任心。
对区块链和加密领域有基本了解，有意愿在这个领域深入发展。
能够跨时区工作，灵活适应不同的工作时间安排。
具备团队合作精神，积极主动，愿意接受挑战和持续学习。
福利：
与优秀的技术团队合作，参与前沿的区块链项目。
实现从技术支持到web3开发工程师的职业转型机会。
If you think you have valuable experience to bring to the organization, but don’t necessarily meet all of the criteria for the role, we still want to hear from you. We consider all applications.
Expected salary:
Location: United Kingdom
Job date: Wed, 13 Sep 2023 05:40:05 GMT
Apply for the job now!