Developer Success Engineer / 技术支持工程师 Job in United Kingdom

Developer Success Engineer / 技术支持工程师 Job in United Kingdom

Job title: Developer Success Engineer / 技术支持工程师

Company: Windranger

Job description: Who we are

Mantle Network is a high-performance Ethereum Virtual Machine (EVM) modular L2 network incubated by the BitDAO community. Mantle Network’s modular rollup architecture separates transaction execution, data availability, and transaction finality. As the first L2 network partner for restaking protocol EigenLayer, Mantle Network directly inherits security from Ethereum while offering high performance at low fees.

As the world’s first DAO-led L2 network, Mantle Network is pioneering a vision for a more collaborative decentralized economy to showcase the potential of tokenized governance. Our mission is to revolutionize the blockchain industry by providing scalable, efficient, and secure solutions for decentralized applications.

About This Role

Job Description: As a Developer Success Engineer, you will have the opportunity to join our dynamic and innovative team, providing exceptional technical support to our clients. You will become an integral member of our cross-timezone team, leveraging your bilingual abilities to assist in resolving technical issues for customers across different regions. Additionally, you will have the chance to transition towards the role of a web3 Development Engineer, participating in cutting-edge blockchain technology projects.

Responsibilities and Opportunities:

Assist in resolving technical issues for customers, delivering timely and friendly support to ensure customer satisfaction.

Communicate with customers through online chat and other channels, bridging time zones to offer seamless technical support services.

Aid in documenting and tracking customer issues, collaborating closely with the team to drive issue resolution and gather customer feedback.

Build upon technical support expertise by gradually learning and mastering web3 development technologies, contributing to the company’s blockchain projects, and preparing for future role transition.

Deepen your understanding of blockchain technology, engage in internal training and external courses, and continuously enhance your professional knowledge and skills.


Bachelor’s degree or higher in a technical field, with a passion for the tech industry.

Excellent communication skills, fluent in both spoken and written English and Chinese, capable of providing support to global customers.

Strong interest in tackling technical problems, adept at analyzing and resolving issues, patient, and responsible.

Basic understanding of blockchain and cryptocurrency realms, with a willingness to delve deeper into this field.

Ability to work across time zones and adapt to different work schedules.

Possess a collaborative team spirit, proactive attitude, and a willingness to embrace challenges and continuous learning.


Collaborate with an outstanding technical team, and engage in cutting-edge blockchain projects.

Opportunity to transition from a technical support role to a web3 Development Engineer.



















If you think you have valuable experience to bring to the organization, but don’t necessarily meet all of the criteria for the role, we still want to hear from you. We consider all applications.

Expected salary:

Location: United Kingdom

Job date: Wed, 13 Sep 2023 05:40:05 GMT

Apply for the job now!

#Developer #Success #Engineer #技术支持工程师

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