Job title: Field Support Officers
Company:
Job description: Role Summary: front end support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention as well as profit maximization.
Key Responsibilities:
- Provide on onsite support to merchants
- Ensure visitation to merchant locations based on agreed visitation frequency.
- POS support and maintenance
- Send daily report of activities to assigned supervisor from merchant location
- Advise merchants regarding the best implementation practices and also address specific merchants issues as regards POS
- Provide training to merchants regarding hardware and troubleshooting techniques.
- Prompt escalation of issues encountered on the field to supervisors.
- Ensure there are enough consumables like receipt role at merchant location.
- Ensure POS are in good working condition
- Terminal collection
- Attend to SOS calls when the need arises.
- Build positive relationships with customers
Qualification and requirement * Minimum educational qualification: OND
- Must be male
- Full training will be given
- Being able to ride a bike is an added advantage
- Previous experience working as a POS support and maintenance officer is a plus
Expected salary:
Location: Nigeria
Job date: Fri, 08 Sep 2023 00:54:46 GMT
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