Field Support Officers Job in Nigeria

Field Support Officers Job in Nigeria

Job title: Field Support Officers


Job description: Role Summary: front end support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention as well as profit maximization.

Key Responsibilities:

  • Provide on onsite support to merchants
  • Ensure visitation to merchant locations based on agreed visitation frequency.
  • POS support and maintenance
  • Send daily report of activities to assigned supervisor from merchant location
  • Advise merchants regarding the best implementation practices and also address specific merchants issues as regards POS
  • Provide training to merchants regarding hardware and troubleshooting techniques.
  • Prompt escalation of issues encountered on the field to supervisors.
  • Ensure there are enough consumables like receipt role at merchant location.
  • Ensure POS are in good working condition
  • Terminal collection
  • Attend to SOS calls when the need arises.
  • Build positive relationships with customers

Qualification and requirement * Minimum educational qualification: OND

  • Must be male
  • Full training will be given
  • Being able to ride a bike is an added advantage
  • Previous experience working as a POS support and maintenance officer is a plus

Expected salary:

Location: Nigeria

Job date: Fri, 08 Sep 2023 00:54:46 GMT

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