Job title: Product Operations Specialist
Job description: PALMPAY is a pan-African fintech company currently operating in Ghana, Nigeria, Kenya, Tanzania, Uganda and expanding to other markets in this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money and pay bills.
As a Product Operations Manager, you will be responsible for understanding user requirements and translating them into user experience and product requirements documents. You will be a vital link between our engineering capabilities and our core business objectives, responsible for the successful implementation and deployment of our customers’ favorite products by driving user research, gathering product requirements, and implementing, testing, and deploying our software product capabilities. You’ll also work closely with sales, user experience, marketing, and product technology teams to define and execute plans for important work.
Responsible for scene testing of Agent transfer and biller scenarios to ensure the quality of products produced. Track and locate online issues, follow up maintenance and validation.
Perform advertising configuration and in-app push configuration for Agent transfer and biller scenarios during working hours in Nigeria.
Daily duty for transfer and biller scenarios during working days of Nigeria, to ensure that anomalies occur in the production environment, and to manually handle the configuration of advertising and push.
Answered the consultation questions about transfer and biller scenarios in the Agent user group every day.
Conduct regular user research and product research.
External cooperation and communication for other innovative projects.
The candidate must have 3+ years of experience in product management in complex/matrix environments with some expertise in user experience. Preferably within a fintech, banking or technology organization
A high level of professional knowledge with targeted industries
Ability to translate user requirements into user experience mockups
Proven track of experience in collaborating with top merchants in targeted industries
Proven track of experience in gathering user requirements and translating them to user experience and product requirement documents
Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
Excellent planning, problem-solving and strategic thinking skills
Strong knowledge in generating process documentation Strong written and verbal communication skills including technical writing skills
Ability to work with marketing teams to craft communication
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